Terms, Conditions & Frequently Asked Questions
You may purchase merchandise from this Web site by using any one of the payment methods provided to you at checkout. If there is a problem with your order, please contact us so we can fix the problem. Holsters MAY NOT BE returned unless there is a DEFECT. Holster purchases will not be refunded for any other reason due to each holster being customized to the buyer's specifications. ALL SALES ARE FINAL.
Holsters do come with a LIFETIME WARRANTY regarding function. If your holster is scratched, scuffed, or suffers minor damage during use and/or training it will NOT be replaced under warranty. Life time warranty is for the life of the holster and not the original owner. It is the responsibility of the customer to ensure the options they choose are the correct options. Returns will not be accepted for options mistakenly chosen by the customer. If you need corrections made to your order please contact us via email.
• What is the status of my order?
-We have two statuses: "Processing" and "Shipped" - Please refrain from sending us an email inquiring about the status of your order if it is still within the lead time period. We understand wanting to know an update but taking time away from building the holsters to answer emails only delays the process more.
• Do you do rush orders?
-No we do not. Orders are handled on a first come first serve basis. We want to make things fair across the board so we do not accept additional payment for rush orders.
• Do you guys make holsters for "this" particular firearm or weapon light setup?
-If it isn't on our website we do not currently offer it.
• I am local can I just come by and pickup my order?
-Yes. We do currently schedule times to have holsters picked up when they are complete. To pick up locally please contact us via email to inform us and you will be contacted when your order is complete.
• I want a different style clip or the design tweaked on my order.
-If it isn't on our website we do not offer it.
• The "Click" Sound & "Holster Fitment"
-The "click" sound that most people think of when purchasing a Kydex holster comes from the pocket created by the trigger guard area. When purchasing a holster with a weapon light attached the pocket no longer exists due to the channel created for the light. Some lights will still make that "click" sound however. All of our holsters come with multiple points of adjustable retention to retain the weapon via friction. The "click" sound is not something that is done with all of our holsters.
• Will my holster still retain my gun if I take the weapon light off?
-If you purchase a holster from us made for a firearm with a light attached, the light needs to be attached in order for it to retain the weapon. Some customers have reported that their holster still retains the weapon without the light, however we do not recommend this as our holsters are not designed to do this.
• Do I receive shipping and tracking confirmation when my order ships?
-Once your order ships an email is sent to your email address on file with a shipping notification
and tracking number.
• Can I return my holster if I ordered the wrong model/color/option?
-NO. Each order is custom made to the customer and it is the responsibility of each customer to verify their order is correct before placing it. Refunds/Exchanges will not be made for orders placed incorrectly.